Frequently Asked Questions

I am based in Brisbane's Northern Suburbs at North Lakes. I can travel to the Sunshine Coast, Toowoomba, Brisbane, and the Gold Coast. I will automatically provide any travel costs in my quote which is usually to cover fuel. Due to COVID restrictions, I am unable to travel internationally at this time.

Yes. I have Public Liability Insurance.

You can either ship them by courier or drop them off at the studio. For studio drop offs, please arrange a time so I know to expect you.

Yes most definately. If you prefer not to ship or drop off your products due to size or value, I can come to you with my fully portable studio.

As the creator of any original work, I own the copyright. This is strictly non negotiatable and is a condition of using my services. You will be assigned usage rights to you on payment, which means you are able to use the images for any legitimate use without any additional licencing or costs.

I do not provide any RAW photographs / original video or work files. My service is to provide a final work whether it be a photographic image or produced video. On creation, I retain any ownership of these files and is a condition of my services.

For photographs my standard formats are either JPG or PNG. Video is provided in MP4 format.

Turnaround for most jobs is 2-3 Business Days for booked in jobs. Urgent jobs can usually be accommodated and would depend on my workload.

Once your invoice is paid, your final image will be enabled for download via your Secure Private Online Gallery. In the case of Video, this will be provided via a private gallery on Vimeo.

I charge on a per project basis unless I have set packages such as for Portfolio Shoots. Generally I can guage how long it will take to shoot and produce the final images or video and accordingly will charge for my time. Once quoted, unless you require additional services, you can be assured your price will be fixed with no hidden or additional fees or costs.

I do not price match or provide discounts. Would you work for less? My pricing is very reasonable for the guaranteed quality of work I produce. I would be concerned with anyone offering these services much cheaper, you may get a better price elsewhere but are you willing to risk quality and experience to save a few dollars? Personally, I wouldn't!

I accept payment online via PayPal or Stripe which you can use Visa or Mastercard. For convenience I also accept physical card payments via Square.